The Arizona Corporation Commission is investigating Brooke Water LLC, a water system north of Parker, Arizona after customers experienced nearly a three-day outage in triple-digit temperatures.
Brooke Water operates 6 water systems and provides service to nearly 2,000 customers in La Paz County. A valve failure in the company’s largest system, which serves nearly 800 customers, caused several breaks on the line which caused hundreds of customers to lose service.
At a special Staff Meeting on Monday, Commissioners and other county and state officials expressed concerns to the owner, Robert Hardcastle about lack of communication from his company.
Commissioners also heard from customers who expressed concerns about the age and reliability of the system, their service, and billing issues.
According to commissioners “six agencies tried to contact the company, and those calls were ignored.”
Staff will meet with the Hardcastle and investigate the status of the company’s equipment and operations to determine what, if any, further action the Commission may take. Staff will report back to the Commissioners with recommendations by September 22nd.