Arizonans have until May 1, 2015 to file a consumer complaint in order to be reviewed for possible eligibility and restitution in the Sirius XM settlement.
,As announced in December, 2014, consumers who have not previously filed a complaint with their attorney general for the practices covered by this settlement have 150 days after the settlement’s execution date to file a complaint to be considered for restitution.
The states’ investigation focused on consumer complaints involving: difficulty canceling contracts; cancellation requests that were not honored; misrepresentations that the consumer’s Sirius XM service would be canceled and not renewed; contracts that were automatically renewed without consumers’ notice or consent; unauthorized fees; unanticipated higher rates after a low introductory rate; and Sirius XM failing to provide timely refunds.
To be considered for restitution under this settlement, consumers who have complaints about the problems addressed by the settlement must file a complaint concerning conduct from July 28, 2008, to December 4, 2014. Complaints should include an identifiable loss that has not been previously resolved.
To file a complaint, consumers can go online at www.azag.gov, click “consumer” and click “file a complaint” or contact the Consumer Information and Complaints Unit in Phoenix at (602) 542-5763; in Tucson at (520) 628-6504 and outside of the Phoenix metro area at (800) 352-8431. Consumers can also contact Sirius XM directly at www.siriusxm.com/settlementprogram.