Hopeful drivers are now able to schedule road tests up to 30 days in advance through ServiceArizona.com for 11 office locations in the Phoenix metro area and northern Arizona. MVD will be bringing remaining offices online over the next two weeks.
The change adds to online appointments launched in April for those converting a driver license or ID card to a Voluntary Travel ID.
To schedule an appointment, visit azdot.gov/roadtestinfo, which has step-by-step instructions for arranging road tests. Customers can fill out and submit a driver license application online, get a list of documents needed to obtain a standard driver license or Voluntary Travel ID and schedule their road tests on ServiceArizona.com.
Once at the MVD office, those with appointments can check in at a kiosk rather than waiting in line at the information desk.
Applicants must meet all requirements before taking the road test, including passing the written test. Appointments are only for road tests, not the written portion of the exam.
As part of ADOT’s agencywide commitment to continuous improvement, MVD is experimenting with other ways to reduce wait times, an effort that has led to process improvements that include printing temporary credentials at customer service windows instead of sending customers to a separate line. Customers who need to retake the driving test now go directly to the testing area instead of first waiting in line to re-verify their applications with a representative.
An experiment at MVD’s West Phoenix location has found that having customers line up rather than relying on the number-calling system dramatically reduces wait times, and that innovation is rolling out to other large MVD offices. MVD has also seen positive results in experimenting this summer with expanded office hours in the Tucson area.