PHOENIX – – Taxpayers in need of service at the Phoenix IRS Taxpayer Assistance Center (TAC) will need to call to schedule an appointment. However, they should first see if their answer is available at IRS.gov. Taxpayers may be able to resolve their tax question by visiting the IRS website, eliminating the need to be seen at a local TAC.
The IRS will begin taking calls on Tuesday, Sept. 6 for appointments starting Monday, Sept. 12 or later. Taxpayers requiring assistance should first call the special toll-free number, 1-844-545-5640, to schedule an appointment at the Phoenix TAC, located at 4041 N. Central Ave., in Phoenix. IRS representatives can help resolve their issue over the phone or schedule an appointment at a local IRS TAC if face-to-face service is needed. In most cases, callers are able to resolve their tax issue without having to travel to a TAC, which can sometimes be a significant trip. Taxpayers should always check IRS.gov for days and hours of service as well as services offered at the location they plan to visit.
The IRS is moving to an appointment service at this office as part of an ongoing effort to eliminate lines and reduce frustration for taxpayers with more complex tax matters who require in-person tax help. Prior studies show that many taxpayers visit an IRS office to get a tax transcript, make a payment, resolve a notice, obtain a form or publication or ask about their refund. Many of these issues can be resolved at IRS.gov without traveling to an IRS office.
As a reminder, IRS.gov offers numerous online options for tax help that can save time and effort. Services include:
- Where’s My Refund?, people can check their refund status and estimated delivery date
- Free File, free tax software offered through IRS partners to allow you to file your taxes online
- Get Transcript, order a transcript online or have it mailed to the residence we have on file for you
- Direct Pay, make tax payments or estimated tax payments directly debited from a checking or savings account
- Electronic Federal Tax Payment System, individuals or businesses can make all types of federal tax payments
- Online Payment Agreement, eligible taxpayers can set up installment payments for taxes owed
- Where’s My Amended Return, taxpayers can track the status of their amended return
- Answers to tax law questions, provides direct links to helpful resources to answer many tax questions
- All IRS Forms and Publications, find and download current tax forms, instructions and publications
For additional information on available services, check out Publication 5136, the IRS Services Guide.
Form 2290, Heavy Highway Vehicle Use Tax Return Preparation – Truckers do not need to visit an IRS office to e-file Form 2290. They can electronically file Form 2290 and pay online any Heavy Highway Vehicle Use Tax due. Approved providers for Form 2290 can be found on the 2290 e-file partner’s page. Generally, truckers who e-file Form 2290 can receive their IRS-stamped Schedule 1 electronically minutes after e-filing. They can print their Schedule 1 and provide it to their state Department of Motor Vehicles without visiting an IRS office. If they choose to visit a local IRS office, they should check the TAC Office Locator to see if their local office requires an appointment.